Document Review: Second Page of the K-Mart Clipboard 12/24/13

I went to Kmart to get my family stupid shit for the holidays and as we were going through the toy section (despite the fact that no one in my group of friends had any children on their gift list; we just like to see what's new in the world of Ninja Turtle technology) we came across a clipboard that had been carelessly left there by some dimwitted store associate. I perused through the documents and was suddenly overtaken by my kleptomaniac urge to steal things with no actual value but that I find odd. I took the second page of the pile of clipped papers and shoved it in my pocket, thereby throwing a wrench into the clipboard beuarocracy that will surely take generations of floor managers to rectify.

Upon leaving the store I un-crumpled the document and this is the meat of its text:

Rod W Bentley, you are currently logged in

Reopen ticket

Category: Food and Consumables - Merchandise Opportunities
Brief Description: Not receiving items
Product Description: 4' Animal Wellness POG. 4 items.

Last received 8/23. Still at zero. No orders found.
Last received 3/14. Still at zero. No orders found.
Last received 8/23. Still at zero. No orders found.

Ratings Questions:
Did the resolution address the question or give the proper direction?
YES
NO

(Neither box is checked)

Dec 23 2013 - Karie A Timmerman
Ticket closed
Dec 23 2013 - Karie A Timmerman
Resolution: We have turned off these items for replenishment because of the high WOS it was creating in stores. Please expand with adjacent item on planogram.
Dec 17 2013 - Lisa D Vana
Ticket assigned to CAT OWNER - 490 - Karie A Timmerman. Assignment email successfully sent to Karie A Timmerman
Dec 16 2013 - Benjamin H Morales
Ticket approved and assigned to Corporate Category Owner
Dec 16 2013 - Benjamin H Morales
Ticket assigned to RS - 51200 - Benjamin H Morales and assignment email automatically send to RS - 51200 - Benjamin H Morales
Dec 16 2013 - Rod W Bentley
Ticket opened - Route to RS

It sure seems like a lot of people had to get involved in this particular ticket. Animal Wellness? Why is CAT OWNER in caps? What the hell kind of transaction was this? Why is Rod W Bentley still tracking this case when clearly its been re-assigned?

What's going on here?

After we left we stopped by BevMo so Spenny could get a bottle of wine for his dad and while there he got me a bottle of Oatmeal Stout.
I'm gonna get him some cigarettes.

Happy holidays everybody!